On Trains & Buses

I was out for a walk in the Lake District yesterday and I stumbled on a heaving Ambleside. The reason for all the people being there was the turning on of the Christmas lights, an annual tradition. There are various pieces but the one that gets it a mention on this blog is that there is a parade in the late afternoon that puts a stop to the progress of any buses. I was not the only the only one that stumbled on this unawares because it was the cause of a disgruntled “Where the hell is the 555?” from a waiting passenger in Windermere.

The result was that quite a number of us were stood outside in the freezing cold waiting far longer than we ought to have done, not that I am decrying the fun that was in train since it is something that is much needed in the current economic climate. The 555 that was to take me from Ambleside to Windermere was stopped in its tracks while all was going on and the 599 that I eventually used was itself held up. It just goes to show how a traditional event can really impact bus services, particularly when there’s no alternative route for buses to follow. That police didn’t seem to be prioritising the passage of buses didn’t help either.

However, I cannot say that all smaller places where big events are ongoing do see their bus services disrupted. For instance, Dolgellau’s Eldon Square can be closed for such things but with diversions in place, a much better way of doing it. It still does not alleviate accommodation shortages due to the annual Cadair Idris hill race on the Saturday of the second bank holiday weekend in May but buses continue run as planned, a much better outcome.

The weekend that’s just gone featured a return journey from Scotland that had me a Virgin Super Voyager between Glasgow and Preston. Even after the loss of the CrossCountry franchise, Virgin has retained some of its Voyagers, the ones with tilting capability for 125 MPH running, for use as part of its remaining West Coast franchise. These tend to be used for workings that include Birmingham to Glasgow and Edinburgh together with London to Chester and Holyhead.

They have been talking been talking about refurbishing these train interiors so that the travelling public would know if they were on a Pendolino or a Super Voyager and I seem to have come upon the results of those changes. I may be a reader of Rail magazine but, only for the normal traveller not caring so much for such things, I would not be so sure that they are succeeding that well if what I saw was any guide. The coach in which I was travelling had no airline style seating with at table seating everywhere. Taking a cue form the said Pendolinos, those tables did have retractable table tops but they were sliding rather than flip-up. That made for a two-tier table top that may not be to the taste of everyone but I was unperturbed. You also seem to sit higher too and there are no seats that aren’t next to a window. In fact, any gaps forced by this layout are left there to be used for luggage storage, a very useful way of doing it. That’s not to say that Super Voyagers will become devoid of airline seating because a quick look into other carriages while changing train and platform in Preston revealed one coach with only that style of seating, if my eyes didn’t go and deceive me (we all know what can happen).

My experience of travelling in the refurbished trains left me with no displeasure so I must rather like what they have done. The old interiors were getting rather tired anyway after their seven or so years of use. it remains to be seen what CrossCountry do with their Voyagers but I’m not sure that their actions would be the most positive of developments with their replacement of the shop/buffet with a trolley in combination with increases in seating capacity. Another possibility that comes to mind is the addition of Manchester-Scotland runs to the West Coast franchise to remove the three-carriage sources of discontent that Transpennine Express has inflicted on the travelling public from time to time. All in all, Virgin’s Super Voyager refurbishment is a reminder of a reasonable if imperfect operator that i would like to see continue to ply their various ways on Britain’s railways and maybe even return to haunts as of now unfrequented by their flair.

I was in Scotland over the weekend and made use Scottish Citylink’s coach services like I have done on a lot of previous trips up there. I can report pleasant experiences from using them on this time around but noticed something new: being asked to tag the rucksack that I had with me with name and address so that it could be identified later. This was a new one on me and the tag that I was given had both Scottish Citylink and Megabus branding so my guess is that it applies to both companies. In an age where a lot of luggage can look alike, any time spent at an airport carousel awaiting your bag or case will confirm this, you can see their point. Even so, National Express don’t seem to be bothering with such requirements for now anyway and I have never carried luggage on coaches, buses or trains that I couldn’t easily pick out afterwards. The pretty anonymous looking cases that I tend to use for airline travel are another matter entirely.

As it happened, I made two different journeys with Citylink and was only asked to tag luggage for one of them. The first journey made was from Glasgow to Ardlui and the second from Butterbridge (between Cairndow and Rest and Be Thankful) to Glasgow with a walk through hill country sandwiched between both of these. The outbound trip from Glasgow was operated for Citylink by Stagecoach and the return one used West Coast Motors as the contractor (hurrah for the sensible resolution to the summertime bus war). That luggage tagging was only mentioned for the outbound service might be because I was getting on the coach at Buchanan Bus Station and I was hailing the other coach from the side of the road in damper weather, hardly the sort of circumstances for ensuring compliance with the rigours of due process and procedure. Even so, the need to have you luggage tagged for Citylink and Megabus is still something to keep in mind, even if it isn’t applied consistently or other operators such as National Express don’t bother with the requirement.

I have been booking some travel with National Express on the web today. However, I was initially that my preferred service was booked up (it looks as if it might have had something to do with my selecting an economy ticket instead of a standard one; they were both the same price anyway). Later on, I did manage that booking but the experience did highlight one thing: I was only told of unavailability when I tried to pay for the booking. It might have been better if the website was more dynamic in that it only showed you what was available rather than letting you find out several steps into the booking process.

The same annoyance affects web bookings on the Caledonian Sleeper services run by First ScotRail. Their Bargain Berth offerings bring another idea to mind. It would be a great help if availability could be seen at a glance rather than having to plough through several steps to meet dead ends as is the current way of working.

All in all, train and bus companies could learn from the likes of Aer Lingus who do present their fares in a far more friendly manner with the cheapest fare any single day displayed in a calender-esque table. It is true to say that the tariffs shown may not be all-inclusive with charges for taxes, baggage and seat reservations in there but you do get a very quick view of when’s the least expensive time to travel. A lot of cross-fertilisation has occurred between the different modes of travel already and not always for the better; just travel in Virgin’s Pendolinos and contemplate a possible source of inspiration for the window designs. However, it would be good to see some best practice shared rather than having to endure a “Personal Trainer” on the National Rail website.

Yesterday, my bus to work was delayed by twenty five minutes on what was a wonderfully sunny day. My suspicion is that heavy traffic along the inbound route from Manchester to Macclesfield or temporary traffic lights outside Macclesfield General Hospital come have been to blame. Broken down buses and missing drivers don’t help either, of course.

The thoughts that are giving birth to this post do not pertain to the occasions when you really need to get somewhere on time but rather when the weather is being at its most grotty. Freezing cold, heavy driving, gale force winds and snow all come to mind and can wreak havoc on road traffic. It’s as if those times when things were at their most precarious that are coming back to me now.

Like the evening when all the traffic had ground to a standstill after a passing storm downed trees and electricity power cuts (that put traffic lights out of action, adding to the misery); I was lucky enough to catch a passing bus that was not in service but its driver doing some good beyond call of duty by carrying wayward souls home for free (yes, there is some welcome kindness in the world). Another instance was when a broken down lorry added to the problems caused by snow and I took up the offer of a lift home after a two hour bus crawl into work.

Yes, winter is ahead of us and, while they have been milder of late, that doesn’t preclude the appearance of wilder weather and we may become less well able to deal with cold snaps as time goes on. That may mean traffic snarl ups with buses caught up in them and passengers left out in weather from which most of us would stay in and enjoy the warmth of the indoors. It might be time to release buses from their encasement in other road traffic around where I live so that they can make headway while all about them has ground to a halt.