On Trains & Buses

Travel news, views & information from Europe & North America by an independent public transport user

A proper bus company?

Posted on October 11, 2009

Reading time: 1 minutes.

Most bus companies offer collections of timetables on their websites but Veolia Transport doesn’t bother, merely telling everyone to go Traveline instead. When the rest of your competition offers the more complete service, this looks lazy and makes your bus enterprise look like an afterthought bolted on to your environmental services, water and energy divisions. Going further, it gives the impression that the organisation is a jobsworth utility company, surely not what it wants to do at all. It wouldn’t be such a problem if all of the areas where Veolia operates took up the baton and compensated accordingly but that in’t always the case. Until recently, Powys was such an example but a new website seems to address this so it is a case of giving credit where it is due. Veolia probably still needs to make more of an effort though, even if it makes a good job of providing the actual services. For example, it operates LUAS, Dublin’s tram service, very well and I can vouch for the quality of the provided customer service but that needs to make its way onto the web for all to see.

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