18:36, December 5, 2023
Recently, I had a journey with EMR go wrong because of a train breakdown. Only shortly beyond Sheffield station, we had to turn back, and the journey was delayed by around an hour. When I came to claim compensation for the delay, the process was straightforward thanks to having PDF copies of the tickets. It also was very prompt with the money going back into my PayPal account. Though the journey had not been the best, the customer service afterwards cannot be faulted.
20:33, December 4, 2023
The RMT dispute with the English train operators has ended while other negotiations continue. The legislation for minimum service levels is coming into effect too. However, the ongoing ASLEF actions continue and more could follow. How things will look around Christmas and New Year remains to be seen. There is more hope than this time year, though.