Lost Welsh Independent Bus Companies

It was before Christmas 2017 when the idea for this post entered my head after learning about more Welsh bus company collapses. Though I might have had the motivation to write it up then, the topic felt unseasonal so I left it to one side for a while.

There are plenty of reasons why the subject is too sober for what was supposed to be a joyful time of year. In the companies listed below, there seems to be a repeating story of hardship and subsequent collapse. In some cases, business management was not what it should and the Welsh traffic commissioner never takes too kindly to sudden closure of any bus company and there has been too much cause for hearings to take place in Welshpool.

Most of the affected concerns operated rural bus routes under council contracts, an easier revenue earner during the years of Labour government in London but much tougher now in more austere times. Such is the geography of Wales, that many firms prospered once more funding was on offer from the late nineties until the end of the next decade. One bus industry professional commented that he was involved in setting up a business in the nineties because public subsidy was about to increase and the Cheshire bus network was much stronger back then so the same might have been possible for Wales.

That is not how it is now and bus patronage cannot be helped by service cuts either so a vicious circle comes into being. Then, smaller firms suffer and the hilly nature of Wales makes it hard too for large operators with Arriva and Veolia pulling out of mid Wales. It all makes for a troubled network so the presence of the Welsh Government support TrawsCambria network is invaluable because we cannot say that all is well yet.

When you see the list below, it is easy to see how instability can rein so anything that helps has to be good. After all, bus passengers need to sure that services will operate as advertised and the last thing that councils need is repeated re-tendering of services. Hopefully, the decline can be halted and we see a reduced number of failures over time. You only can hope for better.

D & J Jones and Son

In the wake of the collapse of GHA Coaches, this Wrexham based operator took on a lot of extra work before it too collapsed immediately before Christmas 2017. It was said that staffing issues were the cause rather than financial pressures but it left Wrexham Council with the task of replacing many services in order to keep transport services going in the borough.

Express Motors

2018 started with much change in the bus network in northwest Wales (Anglesey, Gwynedd, Conwy) because of this operator’s loss of its licence. The cause was a coach crash in France that revealed discrepancies in vehicle maintenance records. There were two family owned companies on site with similar names, one offering private and the other providing local bus services. Both were closed and a replacement company appears not to have been set up to continue in the bus service business. The result is that all council contracted routes were retendered.

GHA Coaches

GHA Coaches rose very quickly across North and Mid Wales as well as Cheshire and Shropshire. It now looks as if the expansion may have been too rapid for service quality declined and cashflow problems meant that taxes were unpaid and service quality suffered too. In the end, the company was wound up by Her Majesty’s Revenue and Customs (HMRC). The company’s directors tried starting another company but were disqualified from continuing with such operations by the traffic commissioner, an understandable action given how quickly GHA Coaches had collapsed and the chaos that resulted.

Padarn Bus

Llanberis’ Padarn Bus was another bus company that failed in northwest Wales and there was a fraud investigation mounted after that happened. That happened in 2014 and so comes before others on this list. It was a sign of what was to come.

Silcox Coaches

This Pembrokeshire operator failed for financial reasons not long before GHA Coaches. The business had been sold in order to gain added investment that never materialised. It then was bought back by the family that owned for much of its long history but it never recovered.

A proper bus company?

Most bus companies offer collections of timetables on their websites but Veolia Transport doesn’t bother, merely telling everyone to go Traveline instead. When the rest of your competition offers the more complete service, this looks lazy and makes your bus enterprise look like an afterthought bolted on to your environmental services, water and energy divisions. Going further, it gives the impression that the organisation is a jobsworth utility company, surely not what it wants to do at all. It wouldn’t be such a problem if all of the areas where Veolia operates took up the baton and compensated accordingly but that in’t always the case. Until recently, Powys was such an example but a new website seems to address this so it is a case of giving credit where it is due. Veolia probably still needs to make more of an effort though, even if it makes a good job of providing the actual services. For example, it operates LUAS, Dublin’s tram service, very well and I can vouch for the quality of the provided customer service but that needs to make its way onto the web for all to see.