Comments on: A website refresh

By: John

John — Sat, 19 Dec 2009 22:07:30 +0000

That piece looks unfinished and you have to ask if the same can be said for other parts of the site. That there are rough edges like this is reminiscent of the original version in spite of the fresh new look. Have they put out a work in progress? It looks as if there is unfinished business needing attention.

By: Stuart Samuel

Stuart Samuel — Fri, 18 Dec 2009 17:06:06 +0000

Another problem I find with the new webpage is that the Live Departure Boards are hard to find – down the bottom left-hand side of the page, and when you’ve viewed one station, you can’t go back directly to the Departure Boards again. So if you wish to check connections, for example, you have to either use the back button, which may take some time if you’ve checked several trains, or start again at the homepage.

By: John

John — Tue, 15 Dec 2009 19:04:10 +0000

Thanks Kathryn.

Still, having the options hidden away in the leaving/arriving drop-down isn’t where I’d have put them. You have to know what you are after and where to find it. Is that a good way to do things from a user experience point of view? I can see that you’d want to cut down on screen clutter but I am not sure if putting it where they have makes sense.

By: Kathryn Daniels

Kathryn Daniels — Tue, 15 Dec 2009 16:20:33 +0000

Hi there, I believe this might have been a bug when the new site was first implemented over the weekend. If you go to the site now, you can choose first and last train from the drop down (the default is leaving).